Refunds Policy

About You Returns Policy:

Please return within 14 days of receiving your order.

If you are returning in store, please bring along the dispatch note with your item. Refunds will be processed within 5 working days.

If you are returning by post, please return your delivery with the dispatch note to: 

About You 

21 Newgate Row

Grosvenor Centre 


Contact Details: 

Incase we need to contact you, please provide your name with contact number or email address that you would like us to contact you on. 

Conditions of Return:

For your item to be eligible for return, it must be returned unused, in perfect condition, with all labels attached. 

Refunds will be credited back to the method of payment used.

Conditions of Exchange: 

Exchanges can only be done in store.

Please exchange your item within 30 days of purchase.

Please bring the receipt alongside the item.